Frequently Asked Questions
Are your jewellery pieces original?
Yes. All our jewellery pieces are carefully sourced and crafted to meet quality standards. Each item is checked before delivery to ensure authenticity and excellence.
What materials are used in your jewellery?
Our collections include high-quality materials such as stainless steel, sterling silver, gold-plated, and other premium alloys designed for durability and elegance. Material details are stated on each product page.
Will the jewellery fade or tarnish?
With proper care, our jewellery maintains its shine for a long time. However, exposure to water, perfume, sweat, and harsh chemicals may affect longevity. We recommend following our care instructions.
Is your jewellery hypoallergenic?
Most of our jewellery is skin-friendly and suitable for sensitive skin. If you have specific allergies, please check the product description or contact us before purchase.
Do you offer custom or personalized jewellery?
Yes, we offer custom and personalized pieces on request. Kindly contact us with your design idea, name, or preferred style for availability and pricing.
How long does delivery take?
Delivery timelines vary by location. Orders are usually processed within 24–48 hours and delivered within the estimated timeframe shared at checkout.
Do you ship nationwide / internationally?
Yes, we offer nationwide delivery and selected international shipping. Shipping fees and delivery duration depend on your location.
What is your return or exchange policy?
We accept returns or exchanges for damaged or incorrect items within a specified period after delivery. Items must be unused and in original packaging. Please contact us immediately if there's an issue.
