All orders placed on Princessa.com are subject to order processing. Processing includes order verification, quality inspection, packaging, and dispatch.

• Ready-to-ship items: Processed within 1–3 business days
• Custom or made-to-order jewelry: Processing time may take 7–21 business days, depending on design complexity and stone availability
• Orders placed on weekends or public holidays will be processed on the next business day

You will receive a confirmation email once your order has been successfully placed and another email once your order has shipped.

We currently ship to:

• Domestic locations within our operating country
• Select international destinations

If your country is not listed at checkout, please contact our support team before placing your order.

Delivery times are estimates and begin once the order has been shipped, not when the order is placed.

Domestic Shipping:

• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days

International Shipping:

• Standard International Shipping: 7–21 business days
• Delivery time may vary based on destination, customs clearance, and local courier services

Shipping costs are calculated at checkout based on:

• Destination
• Shipping method selected
• Order value
• Weight and insurance requirements

Promotions offering free shipping may be available from time to time and will be clearly stated at checkout.

For international orders:

• Customers are responsible for customs duties, import taxes, VAT, or other fees imposed by their country
• These charges are not included in the item price or shipping cost
• Princessa is not responsible for delays caused by customs clearance processes

Once your order has shipped, you will receive a shipping confirmation email containing:

• Carrier name
• Tracking number
• Estimated delivery date

Please allow up to 24 hours for tracking information to update after shipment.

All jewelry is shipped in secure, discreet packaging to ensure safety and prevent theft. High-value orders may require:

• Signature upon delivery
• Additional insurance coverage

Princessa is not responsible for packages marked as delivered by the carrier but stolen after delivery.

Customers are responsible for providing accurate shipping information at checkout.

• Orders returned due to incorrect or incomplete addresses may incur additional shipping fees
• Princessa is not responsible for delays or losses caused by incorrect shipping details

If your order arrives damaged or appears lost:

• Contact us immediately at support@princessa.com
• Provide your order number and supporting photos (if damaged)
• Claims must be reported within 48 hours of delivery confirmation

We will work with the shipping carrier to resolve the issue. Replacement or refund decisions are made at our discretion after investigation.

While we strive to meet delivery estimates, delays may occur due to:

• Weather conditions
• Carrier disruptions
• Customs inspections
• Peak seasons or holidays

Princessa is not liable for delays outside our control.

If a package is refused or unclaimed:

• The order may be returned to us
• Original shipping costs are non-refundable
• Additional fees may apply for reshipment

Princessa reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.